Tuesday, August 21, 2018

Etiquette Tips Every Restaurant Server Needs to Know

In a restaurant, servers have one of the most important roles in the establishment: making sure that the customer has a great experience, from the moment they walk into the restaurant to the moment they leave. This goes beyond merely just taking their order and getting their meal to them on time. It extends to doing little things that exhibit good and professional behavior to make sure that they are having the best experience imaginable. That’s where etiquette comes in!

So, what etiquette tips should restaurant servers observe? Here are a few of them.

Smile at Customers

No one wants to be served by someone who looks like they are having a bad day. If you deal with customers, no matter what industry you are in, smiling at them is a must. This is one thing that customers remember the most because it makes them feel more welcomed. It also makes you more approachable, something that puts customers at ease.

Be Neat and Tidy

If you are going to act professional, you need to look professional. And nothing makes you look professional like having a neat and tidy appearance. Things that contribute to this neat and tidy look include a clean uniform, tying back long hair and trimming fingernails. But most importantly, make sure you are wearing an apron. Don’t know where to find a quality apron? Click here to see restaurant waitress aprons.

Know the Menu

Sometimes customers don’t know what they want and might need you to explain some of the dishes to them. That is why you must make sure that you are in the best possible position to advise them. Get acquainted with the menu as well as the ingredients in case the customer you are serving has any allergies. And where you don’t know, always seek clarification from the chef; customers won’t fault you for it.

Bring the Bill When Asked

It is considered rude to bring the bill to your customers before they request for it. Even though your guest may appear done, they could still be enjoying their conversation as they finish their drinks. Handing them a bill in this scenario is like giving them a signal to leave. So hold off on that until you are asked to bring it.

Be Alert

Don’t just assume that because you have served your customers, you are done with them until they are ready to leave. Your guest can still need other things during the course of the meal, such as refills and dessert, making it important to always be alert. People hate it when they are at a restaurant and can’t get their server's attention to the point they have to call or follow the server. Be in a position where a customer can get your attention by simply raising their hand.

Knowing these few etiquette tips for servers can make sure that guests have the best experience when they come to eat at your restaurant. As a server, your primary role is to make sure your guest are taken care of, from start to finish, and good etiquette is a great way to ensure this goal is achieved.