VoIP uses a digital signal instead of copper wires, which makes it more reliable than traditional landlines. However, VoIP does depend on a strong internet connection for operation.
Cost
Generally, VoIP costs are 40-80% less than traditional landlines. This is because you are paying for a monthly service, and there are usually lower call charges. Plus, there are fewer upfront costs for equipment and installation.
VoIP is an excellent choice for a business with multiple locations because it can also seamlessly connect to your mobile devices. That way, your customers’ information will stay synced no matter where you work.
With a traditional landline, calls may drop or be routed to voicemail if the network is down. This differs from a modern VoIP phone system because a robust internet connection can back it up. In addition, if the office internet is down or offline, a business can still use their phones with a VoIP provider that offers automatic call routing to mobile devices.
Reliability
Landlines are based on copper wires that run from a local or national telecommunications company to the premises. These are known for their reliability and stability. They also come with various features, such as call waiting, which allows you to put one call on hold while answering another.
VoIP systems are based on internet technology. They depend on a fast and stable internet connection to deliver high-quality calls. If you use a reliable VoIP provider, you will have no issues with call quality.
VoIP has been around for a long time and has had some issues with call quality, but it has improved over time to be nearly indistinguishable from traditional landlines, which are based on copper wires. You can even port your existing home number over to a VoIP provider without anyone knowing the difference. This is ideal for businesses with a global workforce requiring real-time communication. Moreover, VoIP solutions empower teams with various calling features that boost productivity.
Call Quality
Like most of us have moved from typewriters, paperbacks, and cassette tapes to computers, Kindles, and iTunes, many business owners are ditching their traditional landline phones for VoIP. This digital phone system offers the same communication features as a traditional landline but at a fraction of the cost, requiring only high-speed internet access.
VoIP calls are transmitted as digital packets over the internet so they can be subject to latency and jitter. This is most commonly caused by a poor internet connection or ethernet cables but can also result from a VoIP provider’s hardware or software.
Landlines do have a slight edge over VoIP when it comes to reliability. However, this small gap will close as internet providers continue to improve their services. Discuss your options with your internet and VoIP providers if a reliable system is critical to your operations. They can provide backup services in case of an internet or power outage.
Features
Unlike landline phones that use old technology to transfer signals, VoIP systems are a new digital communications solution that uses the same internet connection you use for email and other internet-operated devices in your home. This allows VoIP to provide innovative features to improve productivity and offer better communication options for customers and employees.
For example, a VoIP system can automatically route calls to mobile devices or Wi-Fi-enabled speakers so you can receive them even when you’re not at your desk. You can also set up voicemail-to-email and three-digit dialing to access significant numbers quickly.
Compared to landlines, VoIP is more scalable and easier to manage. You don’t need to pay for costly copper wire and infrastructure; software upgrades can be completed instantly. This makes it a better option for businesses looking to expand.
